With our simple returns process, you can shop online worry-free.

• If something doesn’t work out, you can send most items back within 7 days of delivery.
• Start the return process within 7 days of receiving your item.
• In new or unused condition, with all original product inserts and accessories.
• Ship the product as soon as possible so it arrives at our facility within 20 days of receipt of the item.
• We inspect all returned items and will refund you based on the condition of the item.
• We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
How to Return an Item

Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
• Sending you replacement parts or accessories
• Replacing the product or
• Issue a refund
• And we’ll also cover the cost of any return shipping
• If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

Products Returned After 7 days

Did you miss the 7-day return window? Great news! You may still start a return after 7days, but you may get a partial refund depending on…
• Condition of the merchandise
• Cost of the original and/or return shipping charges deduction from your refund
• If we send you a replacement item, we need to receive the original item at our warehouse within 20 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Please contact Customer Care if you need to return an item outside the 7 return time frame.

WhatsApp (+27) 73 325 9160
8 Louisvale St, Protea Hoogte, Cape Town, 7560, South Africa
Please note: We are an online only store and the above address is only for arranged pickups, all stock is shipped directly from our warehouses.
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